Home » Ticketmaster partially refunds fans after The Cure’s Robert Smith ‘sickened’ by company’s pricing debacle

Ticketmaster partially refunds fans after The Cure’s Robert Smith ‘sickened’ by company’s pricing debacle

The Cure’s lead vocalist Robert Smith battles Ticketmaster’s overly high touring fees.

After Ticketmaster received a lot of criticism for the high price of their concert fees, Smith took to Twitter to share the news with his fans and expressed his resentment towards the company.

“I, like all of you, are sick of today’s Ticketmaster debacle. To be very clear: the artist has no way to limit them. I asked how they are justified. I will let you all know. X,” Smith tweeted on Wednesday.

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Lead singer of the rock band The Cure

The Cure’s lead vocalist Robert Smith battles Ticketmaster’s overly high touring fees. (Getty Images / Getty Images)

The British rock band’s comments follow outspoken fans who have raised concerns about high fees for low ticket prices on The Cure’s North American tour.

Fans revealed the cost on social media and shared screenshots of the ticket transaction. What should have cost a $20 group ticket almost doubled the price with unfamiliar fees including service charge, service charge and handling fee.

“So @thecure and @RobertSmith wanted to keep ticket prices reasonable for fans during their upcoming North American tour. wrote a fan.

“What is a service charge, service fee, or processing fee?”

The 63-year-old singer said he decided to work with Ticketmaster to avoid ticket scalpers.

Smith announced that he has teamed up with Ticketmaster to cut concert costs and promises fans partial refunds.


British rock band The Cure

The Cure’s North American tour will begin in New Orleans and end in Miami. (Getty Images / Getty Images)

“1 of 2: Upon further discussion, Ticketmaster agreed with us that many of the fees charged are unreasonably high and as a gesture of goodwill offered a $10 per ticket refund to all verified fan accounts for the lowest ticket price (‘ltp’) transactions …”, he tweeted on Thursday.

“2 of 2: … And a $5 ticket refund on all verified fan accounts for all other ticket price transactions, for all Cure shows at all venues; if you’ve already purchased a ticket, you’ll receive an automatic refund; all tickets to sell tomorrow will require lower commissions.”

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The next day, the “Lullaby” singer continued to explain to fans the problems they might have experienced when buying tickets to The Cure’s concert.

“1 of 2: This morning, 6 performances were prematurely activated for face value exchanges before face value caps were put in place. The problem was immediately fixed. However, about 900 tickets were purchased above face value … ”Smith noted. .

“2 out of 2: All of these buyers are contacted and will be automatically refunded up to face value,” he assured.

Ticketmaster further informed fans of the refund and stated that they are working with The Cure to address the issue of high ticket prices.

“It was on our radar early this morning and it has already been decided fans will refund any expenses over and above the original ticket price. We support the group in their decision to use a face value exchange and this will be enforced on our marketplace,” Ticketmaster tweeted.

The Cure tour is scheduled to begin on May 10 in New Orleans and end on July 1 in Miami.

Lead vocalist of The Cure

English lead singer, guitarist, main songwriter and only permanent member of the rock band The Cure, Robert James Smith, performs on stage during a concert. (Getty Images / Getty Images)


The Ticketmaster fiasco is due to other popular artists also having problems with the ticket distribution company.


Last November, Ticketmaster canceled scheduled ticket sales for Taylor Swift’s “The Eras Tour” concert after its system was overwhelmed with demand during a two-day pre-sale event, resulting in insufficient inventory for additional sales.


A group of Swift fans have filed a lawsuit against Ticketmaster and its parent company Live Nation following the chaos that erupted when the company put tickets for Swift’s upcoming tour up for sale.

Ticketmaster did not immediately respond to FOX Business’s request for comment.

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